Job Description

DNI is seeking to add a System Administrator to our team. The System Administrator I will provide support to the Department of Energy (DOE) Savannah River Operations Office (DOE-SR), assisting federal government staff and site contractors at the Savannah River Site (SRS) located in Aiken, SC.

Requirements

•  Support the System Administrator II with installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems.

• Mentor the Systems Administrator Apprentice to become a successful System Administrator.
• Implement security concepts associated with this position and implemented technology.
• Operate, monitor, secure, and sustain the Storage Area Network (SAN), VMware cluster servers, and backup systems; establish, implement, and test backup and failover SOPs; implement data recovery procedures within the Network Attached Storage.
• Provide Operation & Maintenance for IT service management, System Center Configuration Manager, VMware ESX, Microsoft System Center Operations Manager, Citrix servers, and create organization units (OUs) and sub-OUs.
• Utilize a service management tool to ensure accurate trouble ticket tracking and prioritize tasks to provide optimal administration across the various tools identified.
• Assist in the development of standardized procedures for Local Area Network (LAN) operation and associated documentation in accordance with prescribed governance standards.
• Coordinate and attend Configuration Control and Review Board (CCRB) meetings and provide relevant updates to System Administrator II.
• In the event of an incident or major issue, create a lessons learned entry to ensure future process improvement.
• Ensure proper documentation of any assistance with investigations (excluding the nature and subjects of the investigations).
• Provide Tier 2/3 statistics for trouble tickets escalated from the Service Center.
• Verify and validate products and services provided, ensuring they meet requirements and fulfill their intended purpose.
• Perform business intelligence techniques in data mining, process mining, business performance, benchmarking, and predictive analytics.
• Script (Windows batch files & PowerShell) to automate routine tasks.
• Assist the Systems Engineer in network design.
• Setup and administer SMTP e-mail.
• Create and manage Public Folders.
• Troubleshoot and resolve client-side e-mail issues.
• Administer NT Gateway Services.
• Perform other duties as assigned by the Program Manager. 

Knowledge, Skills, and Abilities:

• Attention to detail, with the proven ability to identify and correct errors, spot and improve weaknesses, and produce near-perfect results.
• Ability to identify problems, brainstorm solutions, and implement the best options.
• Clear and succinct communication skills with a customer-oriented approach.
• Understanding of basic networking and security principles.
• Skilled in PowerShell scripting to automate routine tasks.
• Ability to provide support for network and communication protocols relating to email and LAN connectivity, including TCP/IP, SMTP, and LDAP.
• Ability to maintain email encryption technologies on multiple devices and environments (e.g., laptops, desktops, tablets, smartphones).
• Experience in the design and integration of multiple network operating systems, protocols, and topologies.

Clearance:

•  Must possess (or be able to obtain) a “Q” level security clearance.

Education:

•  Bachelor's degree in Computer Science or a related field.

Experience:  

In lieu of education:

• Minimum of three years of experience working in a primarily Windows environment, preferably with experience administrating Active Directory and Windows Server systems.
• Minimum of one year of experience utilizing VMware vSphere/ESXi or a similar virtualization hypervisor.

  Certification:

•  CompTIA Security+ (Preferred).

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental

• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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