Job Summary: An automotive service advisor acts as the bridge between customers and technicians. They ensure customers understand the services being performed, provide accurate cost estimates and maintain high levels of customer satisfaction. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About us Mercedes-Benz of North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below: * We Strive to Be Excellent * We Win * We are Persistent and Consistent * We Understand the Value of Reputation * We are Team Oriented * We Collaborate and Communicate * We Care About Our People Benefits * Industry Leading Competitive Pay Plans (We Grow, You Grow) * Performance Bonus Plans * Full Medical Benefits (Health, Dental, Vision) * PTO Policy up to 3 Weeks per Year * Sick Leave * 401(k) Matching Plan – up to $5,000 dollar for dollar match per year * Industry Leading Training – live onsite, offsite, and virtual * Employee Discount (Sales, Service & Parts) Service Advisor Responsibilities: * Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the customer * Determine and recommend maintenance base on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts * Establish follow up time * Monitor the progress of each vehicle throughout the day, and update customers frequently * Verify that the final invoice reconciles with the work performed on the repair order * Explain all completed work and charges to customers Service Advisor Requirements: * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and professional integrity * Computer skills and willingness to learn new programs We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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