Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Vivint Technology (VT) is seeking a dynamic Portfolio Manager to lead and scale our portfolio of programs within Field Operations and Customer Care. This role oversees a team of Program Managers and is responsible for driving strategic alignment, execution, and delivery across enterprise initiatives supporting frontline operations and customer experience.

You’ll serve as a critical link between technology and business, ensuring roadmaps are aligned to business outcomes, engineering capacity is used efficiently, and programs are executed with excellence.

What You’ll Do

• Lead and coach a team of Program Managers supporting Field and Care initiatives.
• Own and manage the strategic roadmap for Field Operations and Customer Care.
• Partner closely with Product Management, Engineering, and Business stakeholders to ensure alignment, transparency, and delivery.
• Present portfolio status, progress, and risks to senior leadership and business partners.
• Drive prioritization across programs and ensure clarity on interdependencies.
• Oversee planning, execution, and delivery of programs across the portfolio.
• Proactively identify risks, gaps, and improvement opportunities across teams.

Who You Are

• Strategic leader – You think at the portfolio level and align work to business priorities.
• Empowering manager – You develop your team and create space for them to lead.
• Cross-functional collaborator – You speak both tech and business fluently.
• Clear communicator – You present confidently to execs and cut through the noise.
• Accountable – You take ownership of outcomes and drive for measurable results.

Core Responsibilities

• Build and manage a high-performing team of Program Managers.
• Guide and maintain portfolio-level visibility of initiatives and dependencies.
• Facilitate alignment sessions with Product, Engineering, and Business to set direction.
• Own roadmap planning and delivery cadence for Field and Care tech initiatives.
• Ensure consistent application of program management best practices across teams.
• Track performance metrics and report on progress to stakeholders.

What You Bring

• 5+ years of experience in program or portfolio management in a tech environment
• Proven experience leading teams and managing large-scale cross-functional programs
• Strong understanding of enterprise operations, field services, or customer care domains
• Excellent stakeholder management and communication skills
• Deep experience with Agile methodologies and delivery frameworks
• Ability to drive change, navigate complexity, and influence without authority

Preferred Tools & Certifications

• Jira, Smartsheet, Confluence, Microsoft Office Suite
• Certifications such as PMP, SAFe, CSM, or PgMP are a plus

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

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