Job Description

The Center Associate is responsible to deliver world-class customer service to all retail customers. He/She receives and processes packages for courier shipment, operates copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the industry.

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practice good listening skills with customers and pack & ship store team members, and leadership.
• Take ownership of the customer's shipping problem and offer viable solutions.
• Take action to learn all product and service offerings, alternative solutions, and industry trends.
• Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
• Maintain a clean and safe working environment.

Requirements: 

• Retail sales experience.
• Strong computer and internet skills.
• High school diploma/GED.
• Friendly and genuinely helpful demeanor.
• Professional appearance, a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

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