Job Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Ensures that spa clients are satisfied with services and products.
• Masterfully resolves customer complaints. Identifies and manage abusive or disruptive clients who threaten staff stability.
• Oversees the condition of the spa, its facilities and equipment. Authorizes repairs and replacement of equipment as needed. Identifies potential safety hazards and ensures guest areas are kept neat and orderly.
• Interfaces with upper level management to set standards for service quality, customer satisfaction, financial performance, personnel issues, and the condition of spa facilities.
• Constantly oversees the administration of the spa’s systems, including telecommunications and computer systems. Masters the spa’s management software and uses it to analyze and improve performance.
• Participates in the creation of the spa budget and is responsible for carrying out the financial plan of the company.
• Oversees the review and appraisal of employee performance at regular intervals, maintains detailed records on personnel issues, implements corrective plans when necessary, and participates in termination proceedings as needed.
• Constantly oversees employee recruitment, selection, development, training and retention. Makes employee development and retention a top priority.
• Facilitates and models continuous improvement. Searches for ways to improve quality of customer and employee experience.
• Monitors tracking of employee attendance records and provide follow up counseling as needed in an efficient manner as to encourage corrective behavior. Oversees staff work schedules.
• Provides emergency coverage as needed. Is on call seven days a week for emergencies unless other emergency management arrangements have been made

Qualifications

• Two years’ college or equivalent experience preferred.
• One year of employment in a spa/salon environment.
• Experience managing ten or more persons a must.
• Retail experiences a plus.
• A superior sense of organization, control, and ability to prioritize in a fast paced, busy environment.
• Ability to coach and guide employees in a positive manner.
• Must possess excellent communication skills with the ability to express self in a professional, clear, and concise fashion.
• Must present a polished, impeccable appearance and a professional demeanor. · Must be able to get along with co-workers and work as a team.
• Must be able to work flexible hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Tags

Full time, Local area, Flexible hours,

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