Job Description

Organization Overview:

Villa Marie Claire is a compassionate and innovative 20-bed residential hospice like no other in the region. From the skilled staff to the natural surroundings, the Villa combines the ambiance of a home-like environment with the peace of mind of a specialized, around-the-clock care team.

Nestled on 26 acres in Saddle River, NJ, the Villa offers a team of specialists focusing on pain and symptom management, ensuring patients experience dignity and comfort during this chapter of life. The Villa embodies the belief that quality can be achieved at every stage, regardless of medical diagnosis or abilities.

Patients enjoy private rooms with a bath and a view of the grounds, free from burdensome symptoms, allowing them time with loved ones. The Villa’s family-focused philosophy invites participation from the patient’s support system, including pets, and offers overnight accommodations for family members.

A Brief Overview:

The Maitre'd at the Villa Marie Claire Hospice Facility plays a crucial role in creating a compassionate and serene dining experience for patients, their families, and visitors. This position requires a blend of hospitality skills, empathy, and sensitivity to the unique needs of a hospice environment. The Maitre'd will manage the dining room, oversee reservations, and ensure that each meal service is carried out with the utmost care and professionalism.

What you will do:

• Greet and welcome patients, their families, and visitors warmly as they enter the dining area.
• Escort guests to their tables, considering any special needs or accommodations required.
• Manage reservations and seating arrangements with sensitivity to patient schedules and family visits.
• Maintain a waitlist and communicate estimated wait times to guests, prioritizing comfort and care.
• Oversee and coordinate the activities of the dining room staff.
• Provide training and guidance to the waitstaff to ensure high standards of service, with a focus on compassionate care.
• Monitor dining room cleanliness and ambiance, including lighting and music, to create a serene environment.
• Ensure adherence to health and safety regulations.
• Collaborate with the kitchen staff to ensure timely service, accommodating dietary needs and preferences.
• Assist Executive Chef with menu planning, purchasing, ordering, inventory, and record keeping.
• Collect feedback and relay it to the management team to continuously improve the dining experience.
• Implement strategies to enhance guest comfort and satisfaction.
• Assist in planning and executing special events and private functions, tailored to the needs of patients and their families.
• Coordinate with the hospice care team to ensure seamless service during events.

Education Qualifications:

• Bachelor's Degree or equivalent preferred.

Experience Qualifications:

• Previous experience as a Maitre'd, host/hostess, or in a similar customer-facing role. preferred.

Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills. Strong organizational and multitasking abilities. 
• Professional appearance and demeanor.
• Ability to remain calm and composed under pressure.
• Knowledge of reservation management systems and basic computer skills.
• A passion for hospitality and providing exceptional customer service.

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee assistance program.
• Flexible spending account.
• Health insurance.
• Life insurance.
• Paid time off.
• Tuition reimbursement.
• Vision insurance.

Shift:

• Day shift.
• Evening shift.

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