Job Description

JOB DESCRIPTION

A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Sugar Land TX. This role will require the employee to be on-site 5x a week and will start as a 6-month contract with possible extensions.

What You Will Do:

• Deliver Exceptional Technical Support: Provide prompt and effective technical assistance to end users, ensuring their device, software, printer, phone and mobile phone questions and issues are resolved efficiently and satisfactorily.
• Manage Support Tickets: Actively monitor and manage the ticket queue, addressing support requests from both on-campus and remote users to maintain smooth operations.
• Support Events and Meetings: Offer comprehensive IT support for conferences and on-campus meetings, ensuring all technical aspects run seamlessly.
• Laptop Imaging and Deployment: Oversee the imaging and deployment of laptops for new hires, handle break fixes, and manage returns to keep hardware up-to-date and functional.

Minimum Requirements:

• At least 2 years of experience in IT
• High School Diploma
• Familiarity with Windows and MS Office environments
• Strong analytical and problem solving skills
• Strong written and verbal communication skills
• Self-motivated and process oriented

Preferred Requirements:

• Associate's Degree or Bachelor's Degree in Information Technology or related field
• CompTIA A+ or similar entry-level certification
• Exposure to Active Directory or Microsoft Entra ID (formerly Azure AD)
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Customer service experience in a technical support setting

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