Job Description

Description de l'annonce:  Join GRAVIC GROUP: Dare to embrace excellence and innovation in cutting-edge technologies for cutting, identification, and thermal dissipation! We are a global family-owned company founded in 1967, proud of our expertise in the most advanced printing and cutting processes. Diversity, Passion, Respect, and Reliability, emphasizing inclusivity, innovation, customer satisfaction, and a harmonious and adaptable work environment. We are looking for a Customer Service Specialist to join our site in Monastir (Tunisia). Your Responsibilities: ~Communicate with customers both orally and in writing. ~Create new customer profiles, complete and record data sheets. ~Record customer specifications in the system and ensure compliance. ~Manage and track orders: enter data into the ERP system (article number, product version, price, quantity, delivery address), verify lead times, send confirmations, track date changes, and inform customers. ~Maintain forecast files and organize customer records (e.g., open orders, rescheduling). ~Create, order, and track subcontracted products. ~Maintain and archive quarterly price tables. ~Prepare delivery documents, including packing lists, invoices, customs clearance orders, and export documents for buyers and carriers. ~Process invoicing and archive orders, worksheets, and invoices. ~Track invoices and send payment reminders to customers. ~Manage Outlook tasks and liaise with other departments (quoting, engineering, quality, production, IT). ~Participate in meetings. ~Prepare reports and statements. ~Assist in complaint handling and process replacement orders. ~Manage annual data updates, spreadsheets (e.g., price changes), and distribute relevant reports. ~Ensure compliance with 5S principles and maintain a tidy work environment. Additional Responsibilities: ~Participate in customer audits and visits. Qualifications Required: ~University degree (Bachelor’s/Master’s) in Business Administration, Customer Relations, Supply Chain, or a related field. ~Strong communication skills in both written and spoken English. ~General technical knowledge and familiarity with ERP systems. ~Proficiency in MS Office tools. ~Strong organizational skills with attention to detail. Your Profile : ~Customer-focused mindset with excellent problem-solving skills. ~Ability to manage multiple tasks and set priorities effectively. ~Well-organized with strong attention to detail. ~Proactive, adaptable, and a strong team player. What We Offer: ~A stable international company with continuous development opportunities. ~Exciting job activities in a growing business environment. ~Work in a young and innovative team. ~Summer and winter downtime for your well-being. ~An attractive salary package.  

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Summer work,

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