Job Description

Organization Overview:

Villa Marie Claire is a compassionate and innovative 20-bed residential hospice like no other in the region. From the skilled staff to the natural surroundings, the Villa combines the ambiance of a home-like environment with the peace of mind of a specialized, around-the-clock care team.

Nestled on 26 acres in Saddle River, NJ, the Villa offers a team of specialists focusing on pain and symptom management, ensuring patients experience dignity and comfort during this chapter of life. The Villa embodies the belief that quality can be achieved at every stage, regardless of medical diagnosis or abilities.

Patients enjoy private rooms with a bath and a view of the grounds, free from burdensome symptoms, allowing them time with loved ones. The Villa’s family-focused philosophy invites participation from the patient’s support system, including pets, and offers overnight accommodations for family members.

A Brief Overview:

Coordinates functioning of the front desk for Villa Marie Claire, initiates and completes various administrative and clerical tasks relevant to the day to day functions of Villa Marie Claire.

What you will do:

• Exemplifies “excellence is me” in all interactions with patients, co-workers and HNMC Staff.
• Effectively communicates any problems and concerns to Management in a timely matter.
• Acts as a liaison between the front desk of each department.
• Ensures a welcoming patient care environment and a positive patient experience.
• Oversees proper scheduling including timeliness of evaluations and follow-ups, consistency of care and accuracy of appointments.
• Answers phones in a friendly and courteous manner, records and distributes messages. Assist in the timely response to messages.
• Manages voicemails and respond to phone calls received in a timely manner.
• Receive and direct visitors to their appropriate area.
• Offers assistance and provides direction to visitors, patients, physicians, and families in a concise, informative manner, keeping a courteous and positive tone.
• Maintain adequate inventory of stationary and other clerical stock.
• Fax, copy mailing as requested.
• Maintains professional appearance, adheres to department and hospital dress code.
• Assists in additional functions and duties as necessary.

Education Qualifications:

• High School Diploma or equivalent. Required

Knowledge, Skills, and Abilities:

• Good interpersonal and communication skills.
• Computer skills required. Excellent customer service and telephone answering skills required.

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.

Job Type: Part-time

Expected hours: 16 per week

Schedule:

• Evening shift
• Weekends only

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